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Audio Communication Monitoring Market by Solutions (Call Recording, Metering & Monitoring, Quality Analysis, Audio Loudness, and Others), by Application (Broadcast Monitoring, Sales and Internal Communication Monitoring, Law Enforcement Agencies, Enterprise Employee Monitoring, and Others), for End Users (BFSI, Telecommunication & IT, Media & Entertainment, Government, Healthcare, and Others), and by Regions - Global Trends and Forecast Analysis, 2018-2025

Publish Date: January 2020 | Format :PDF/Excel | Category: ICT | Pages :103

Audio communication monitoring provides the detailed insights to the clients by analyzing the recorded audio conversation and find the interaction structure in real time. This system helps companies to extract significant business intelligence data for strategic decision making. Recording, processing and analyzing the recorded audio files are the three main parts of audio communication monitoring.

Market Insights and Dynamics

The global audio communication monitoring market is projected to reach USD 6 billion by 2025 at a CAGR of around 22% during the forecasted period. Rising demand for technological solutions in communication field is the primary factor driving the global audio communication monitoring market. Telecommunication industry is gaining significant momentum due to the rapid expansion of BPOs and call centres. Increasing use of IT infrastructure in telecommunication networks further boosts the demand for audio communication monitoring solutions across the globe. Furthermore, increasing cyber crimes, system hacking and risk in telemarketing frauds are the other major factors contributing the growth of audio communication monitoring market globally. Audio communication monitoring systems help security agencies to observe and monitor criminal and terrorists activities over the communication media, thus propelling the growth for audio communication monitoring market. However, lack of awareness about audio communication monitoring system among the conventional BPOs and call centres may hinder the growth of audio communication monitoring market across the globe. Audio communication monitoring market is segmented on the basis of solution, application, and end user.

Solution Segment Analysis

On the basis of solution, the global audio communication monitoring market is bifurcated into call recording, metering & monitoring, quality analysis, audio loudness, and others. Among these solutions call recording solution is expected to have the largest market share in global audio communication monitoring market. Increasing development of advanced audio recording equipments coupled with internet connectivity has driven the call recording solutions in this segment.

Application Segment Analysis

Application wise the global audio communication monitoring market is divided into broadcast monitoring, sales and internal communication monitoring, law enforcement agencies, enterprise employee monitoring, and others. Law enforcement agencies are expected to have highest growth rate in global audio communication monitoring market. Rising criminal and terrorists activities have forced law enforcement agencies to deploy audio communication monitoring systems.

End User Segment Analysis

Various end users analyzed in the global audio communication monitoring market report are BFSI, telecommunication & IT, media & entertainment, government, healthcare, and others. Among end users telecommunication & IT is anticipated to have the largest market share in global audio communication monitoring market.

Region Segment Analysis

The audio communication monitoring market has analyzed across the five regions including, North America, Europe, Asia Pacific, Latin America, and Middle East & Africa with its major countries. Among these regions, North America region has the highest amount of market share in global audio communication monitoring market. Increasing adoption of call recording solutions by huge number of call centres and BPOs in North America has escalated the audio communication monitoring market growth in the region. For training staff, ensuring regulatory compliances, resolving disputes, and monitoring service levels, recorded calls provide reliable and concrete information resources which can be returned to as and when required.

Competitive Scenario

The report covered the detailed competitive analysis including company profiles of the major industry players operating in the global audio communication monitoring market. Key players profiled in the report are IBM Corporation, Behavox Ltd., Intelligent Voice Ltd., Nexidia, Inc., Tata Communications Ltd., Nectar Services Corporation, Cisco Systems, Ltd., Fonetic Solutions, NICE Systems Ltd., and others.

Chapter 1 Introduction

1.1. Research Objective

1.2. Market Introduction

1.3. Market Segmentation

1.4. Report Highlights

Chapter 2 Research Scope & Methodology

2.1. Report Scope

2.2. Market Research Methodology

2.2.1. Primary Research

2.2.2. Secondary Research

2.3. Market Size Estimation

Chapter 3 Executive Summary

Chapter 4 Audio Communication Monitoring Market Size

4.1. Global Audio Communication Monitoring Market Size (USD Billion) and Growth Rate (%) Analysis, 2018-2025

Chapter 5 Market Dynamics

5.1. Market Drivers

5.1.1. Global Audio Communication Monitoring Market Drivers: Impact Analysis

5.1.2. Rising demand for technological solutions in communication field

5.1.3. Increasing cyber-crimes, system hacking and risk in telemarketing frauds

5.1.4. Increasing use of IT infrastructure in telecommunication networks

5.2. Market Restrains

5.2.1. Global Audio Communication Monitoring Market Restraints: Impact Analysis

5.2.2. Lack of awareness about audio communication monitoring system among the conventional BPOs and call centres

5.3. Market Opportunities

5.3.1. Real-time call monitoring and call analysis

5.4. Value Chain Analysis

5.5. Porter's Five Forces Analysis

5.5.1. Threat of new entrants

5.5.2. Threat of substitutes

5.5.3. Bargaining power of customers

5.5.4. Bargaining power of suppliers

5.5.5. Industry rivalry

5.6. Regulatory Framework

5.7. Price Trend Analysis

Chapter 6 Audio Communication Monitoring Market Analysis, by Solutions

6.1. Segment Overview

6.2. Audio Communication Monitoring Market Share (%), by Solutions in 2019 & 2025

6.3. Market Attractiveness Analysis, by Solution

6.4. Call Recording

6.4.1. Audio Communication Monitoring Market Analysis by Call Recording, 2018-2025

6.5. Metering & Monitoring

6.5.1. Audio Communication Monitoring Market Analysis by Metering & Monitoring, 2018-2025

6.6. Quality Analysis

6.6.1. Audio Communication Monitoring Market Analysis by Quality Analysis, 2018-2025

6.7. Audio Loudness

6.7.1. Audio Communication Monitoring Market Analysis by Audio Loudness, 2018-2025

6.8. Others

6.8.1. Audio Communication Monitoring Market Analysis by Others, 2018-2025

Chapter 7 Audio Communication Monitoring Market Analysis, by Application

7.1. Segment Overview

7.2. Audio Communication Monitoring Market Share (%), by Application in 2019 & 2025

7.3. Market Attractiveness Analysis, by Application

7.4. Broadcast Monitoring

7.4.1. Audio Communication Monitoring Market Analysis by Broadcast Monitoring, 2018-2025

7.5. Sales and Internal Communication Monitoring

7.5.1. Audio Communication Monitoring Market Analysis by Sales and Internal Communication Monitoring, 2018-2025

7.6. Law Enforcement Agencies

7.6.1. Audio Communication Monitoring Market Analysis by Law Enforcement Agencies, 2018-2025

7.7. Enterprise Employee Monitoring

7.7.1. Audio Communication Monitoring Market Analysis by Enterprise Employee Monitoring, 2018-2025

7.8. Others

7.8.1. Audio Communication Monitoring Market Analysis by Others, 2018-2025

Chapter 8 Audio Communication Monitoring Market Analysis, by End User

8.1. Segment Overview

8.2. Audio Communication Monitoring Market Share (%), by End User in 2019 & 2025

8.3. Market Attractiveness Analysis, by End User

8.4. BFSI

8.4.1. Audio Communication Monitoring Market Analysis for BFSI, 2018-2025

8.5. Telecommunication & IT

8.5.1. Audio Communication Monitoring Market Analysis for Telecommunication & IT, 2018-2025

8.6. Media & Entertainment

8.6.1. Audio Communication Monitoring Market Analysis for Media & Entertainment, 2018-2025

8.7. Government

8.7.1. Audio Communication Monitoring Market Analysis for Government, 2018-2025

8.8. Healthcare

8.8.1. Audio Communication Monitoring Market Analysis for Healthcare, 2018-2025

8.9. Others

8.9.1. Audio Communication Monitoring Market Analysis for Other End Users, 2018-2025

Chapter 9 North America Audio Communication Monitoring Market Analysis

9.1. North America Audio Communication Monitoring Market Overview

9.2. North America Audio Communication Monitoring Market Size, by Solution, 2018-2025

9.2.1. Call Recording

9.2.2. Metering & Monitoring

9.2.3. Quality Analysis

9.2.4. Audio Loudness

9.2.5. Others

9.3. North America Audio Communication Monitoring Market Size, by Application, 2018-2025

9.3.1. Broadcast Monitoring

9.3.2. Sales and Internal Communication Monitoring

9.3.3. Law Enforcement Agencies

9.3.4. Enterprise Employee Monitoring

9.3.5. Others

9.4. North America Audio Communication Monitoring Market Size, by End User, 2018-2025

9.4.1. BFSI

9.4.2. Telecommunication & IT

9.4.3. Media & Entertainment

9.4.4. Government

9.4.5. Healthcare

9.4.6. Others

9.5. North America Audio Communication Monitoring Market Size, by Country, 2018-2025

9.5.1. U.S.

9.5.2. Canada

9.5.3. Mexico

Chapter 10 Europe Audio Communication Monitoring Market Analysis

10.1. Europe Audio Communication Monitoring Market Overview

10.2. Europe Audio Communication Monitoring Market Size, by Solution, 2018-2025

10.2.1. Call Recording

10.2.2. Metering & Monitoring

10.2.3. Quality Analysis

10.2.4. Audio Loudness

10.2.5. Others

10.3. Europe Audio Communication Monitoring Market Size, by Application, 2018-2025

10.3.1. Broadcast Monitoring

10.3.2. Sales and Internal Communication Monitoring

10.3.3. Law Enforcement Agencies

10.3.4. Enterprise Employee Monitoring

10.3.5. Others

10.4. Europe Audio Communication Monitoring Market Size, by End User, 2018-2025

10.4.1. BFSI

10.4.2. Telecommunication & IT

10.4.3. Media & Entertainment

10.4.4. Government

10.4.5. Healthcare

10.4.6. Others

10.5. Europe Audio Communication Monitoring Market Size, by Country, 2018-2025

10.5.1. UK

10.5.2. Germany

10.5.3. France

10.5.4. Russia

10.5.5. Rest of Europe

Chapter 11 Asia Pacific Audio Communication Monitoring Market Analysis

11.1. Asia Pacific Audio Communication Monitoring Market Overview

11.2. Asia Pacific Audio Communication Monitoring Market Size, by Solution, 2018-2025

11.2.1. Call Recording

11.2.2. Metering & Monitoring

11.2.3. Quality Analysis

11.2.4. Audio Loudness

11.2.5. Others

11.3. Asia Pacific Audio Communication Monitoring Market Size, by Application, 2018-2025

11.3.1. Broadcast Monitoring

11.3.2. Sales and Internal Communication Monitoring

11.3.3. Law Enforcement Agencies

11.3.4. Enterprise Employee Monitoring

11.3.5. Others

11.4. Asia Pacific Audio Communication Monitoring Market Size, by End User, 2018-2025

11.4.1. BFSI

11.4.2. Telecommunication & IT

11.4.3. Media & Entertainment

11.4.4. Government

11.4.5. Healthcare

11.4.6. Others

11.5. Asia Pacific Audio Communication Monitoring Market Size, by Country, 2018-2025

11.5.1. China

11.5.2. Japan

11.5.3. India

11.5.4. South Korea

11.5.5. Australia

11.5.6. Rest of Asia Pacific

Chapter 12 Latin America Audio Communication Monitoring Market Analysis

12.1. Latin America Audio Communication Monitoring Market Overview

12.2. Latin America Audio Communication Monitoring Market Size, by Solution, 2018-2025

12.2.1. Call Recording

12.2.2. Metering & Monitoring

12.2.3. Quality Analysis

12.2.4. Audio Loudness

12.2.5. Others

12.3. Latin America Audio Communication Monitoring Market Size, by Application, 2018-2025

12.3.1. Broadcast Monitoring

12.3.2. Sales and Internal Communication Monitoring

12.3.3. Law Enforcement Agencies

12.3.4. Enterprise Employee Monitoring

12.3.5. Others

12.4. Latin America Audio Communication Monitoring Market Size, by End User, 2018-2025

12.4.1. BFSI

12.4.2. Telecommunication & IT

12.4.3. Media & Entertainment

12.4.4. Government

12.4.5. Healthcare

12.4.6. Others

12.5. Latin America Audio Communication Monitoring Market Size, by Country, 2018-2025

12.5.1. Brazil

12.5.2. Argentina

12.5.3. Rest of Latin America

Chapter 13 Middle East & Africa Audio Communication Monitoring Market Analysis

13.1. Middle East & Africa Audio Communication Monitoring Market Overview

13.2. Middle East & Africa Audio Communication Monitoring Market Size, by Solution, 2018-2025

13.2.1. Call Recording

13.2.2. Metering & Monitoring

13.2.3. Quality Analysis

13.2.4. Audio Loudness

13.2.5. Others

13.3. Middle East & Africa Audio Communication Monitoring Market Size, by Application, 2018-2025

13.3.1. Broadcast Monitoring

13.3.2. Sales and Internal Communication Monitoring

13.3.3. Law Enforcement Agencies

13.3.4. Enterprise Employee Monitoring

13.3.5. Others

13.4. Middle East & Africa Audio Communication Monitoring Market Size, by End User, 2018-2025

13.4.1. BFSI

13.4.2. Telecommunication & IT

13.4.3. Media & Entertainment

13.4.4. Government

13.4.5. Healthcare

13.4.6. Others

13.5. Middle East & Africa Audio Communication Monitoring Market Size, by Country, 2018-2025

13.5.1. Saudi Arabia

13.5.2. UAE

13.5.3. South Africa

13.5.4. Rest of MEA

Chapter 14 Competitive Landscape

14.1. Company Market Share Analysis, 2019

14.2. Competitive Scenario

14.2.1. New Product Launches

14.2.2. Regional Expansion and R&D Investments

14.2.3. Merger and Acquisitions

Chapter 15 Company Profiles

15.1. IBM Corporation

15.1.1. Company Details

15.1.2. Business Overview

15.1.3. Product Portfolio

15.1.4. Financials

15.1.5. Recent Developments

15.2. Behavox Ltd.

15.2.1. Company Details

15.2.2. Business Overview

15.2.3. Product Portfolio

15.2.4. Financials

15.2.5. Recent Developments

15.3. Intelligent Voice Ltd.

15.3.1. Company Details

15.3.2. Business Overview

15.3.3. Product Portfolio

15.3.4. Financials

15.3.5. Recent Developments

15.4. Nexidia, Inc.

15.4.1. Company Details

15.4.2. Business Overview

15.4.3. Product Portfolio

15.4.4. Financials

15.4.5. Recent Developments

15.5. Tata Communications Ltd.

15.5.1. Company Details

15.5.2. Business Overview

15.5.3. Product Portfolio

15.5.4. Financials

15.5.5. Recent Developments

15.6. Nectar Services Corporation

15.6.1. Company Details

15.6.2. Business Overview

15.6.3. Product Portfolio

15.6.4. Financials

15.6.5. Recent Developments

15.7. Cisco Systems, Ltd.

15.7.1. Company Details

15.7.2. Business Overview

15.7.3. Product Portfolio

15.7.4. Recent Developments

15.8. Fonetic Solutions

15.8.1. Company Details

15.8.2. Business Overview

15.8.3. Product Portfolio

15.8.4. Financials

15.8.5. Recent Developments

15.9. NICE Systems Ltd.

15.9.1. Company Details

15.9.2. Business Overview

15.9.3. Product Portfolio

15.9.4. Financials

15.9.5. Recent Developments

List of Tables

Table 1 Global Audio Communication Monitoring Market Drivers: Impact Analysis

Table 2 Global Audio Communication Monitoring Market Restraints: Impact Analysis

Table 3 North America Audio Communication Monitoring Market Size (USD Billion), by Solution, 2018-2025

Table 4 North America Audio Communication Monitoring Market Size (USD Billion), by Application, 2018-2025

Table 5 North America Audio Communication Monitoring Market Size (USD Billion), by End User, 2018-2025

Table 6 North America Audio Communication Monitoring Market Size (USD Billion), by Country, 2018-2025

Table 7 Europe Audio Communication Monitoring Market Size (USD Billion), by Solution, 2018-2025

Table 8 Europe Audio Communication Monitoring Market Size (USD Billion), by Application, 2018-2025

Table 9 Europe Audio Communication Monitoring Market Size (USD Billion), by End User, 2018-2025

Table 10 Europe Audio Communication Monitoring Market Size (USD Billion), by Country, 2018-2025

Table 11 Asia Pacific Audio Communication Monitoring Market Size (USD Billion), by Solution, 2018-2025

Table 12 Asia Pacific Audio Communication Monitoring Market Size (USD Billion), by Application, 2018-2025

Table 13 Asia Pacific Audio Communication Monitoring Market Size (USD Billion), by End User, 2018-2025

Table 14 Asia Pacific Audio Communication Monitoring Market Size (USD Billion), by Country, 2018-2025

Table 15 Latin America Audio Communication Monitoring Market Size (USD Billion), by Solution, 2018-2025

Table 16 Latin America Audio Communication Monitoring Market Size (USD Billion), by Application, 2018-2025

Table 17 Latin America Audio Communication Monitoring Market Size (USD Billion), by End User, 2018-2025

Table 18 Latin America Audio Communication Monitoring Market Size (USD Billion), by Country, 2018-2025

Table 19 Middle East & Africa Audio Communication Monitoring Market Size (USD Billion), by Solution, 2018-2025

Table 20 Middle East & Africa Audio Communication Monitoring Market Size (USD Billion), by Application, 2018-2025

Table 21 Middle East & Africa Audio Communication Monitoring Market Size (USD Billion), by End User, 2018-2025

Table 22 Middle East & Africa Audio Communication Monitoring Market Size (USD Billion), by Country, 2018-2025

List of Figures

Figure 1 Market Research Methodology

Figure 2 Global Audio Communication Monitoring Market Size and Growth Rate Analysis, 2018-2025

Figure 3 Value Chain Analysis

Figure 4 Porter's Five Forces Analysis

Figure 5 Price Trend Analysis

Figure 6 Audio Communication Monitoring Market Share (%), by Solution in 2019 & 2025

Figure 7 Market Attractiveness Analysis, by Solution

Figure 8 Audio Communication Monitoring Market Size, by Call Recording, 2018-2025

Figure 9 Audio Communication Monitoring Market Size, by Metering & Monitoring, 2018-2025

Figure 10 Audio Communication Monitoring Market Size, by Quality Analysis, 2018-2025

Figure 11 Audio Communication Monitoring Market Size, by Audio Loudness, 2018-2025

Figure 12 Audio Communication Monitoring Market Size, by Others, 2018-2025

Figure 13 Audio Communication Monitoring Market Share (%), by Application in 2019 & 2025

Figure 14 Market Attractiveness Analysis, by Application

Figure 15 Audio Communication Monitoring Market Size, by Broadcast Monitoring, 2018-2025

Figure 16 Audio Communication Monitoring Market Size, by Sales and Internal Communication Monitoring, 2018-2025

Figure 17 Audio Communication Monitoring Market Size, by Law Enforcement Agencies, 2018-2025

Figure 18 Audio Communication Monitoring Market Size, by Enterprise Employee Monitoring, 2018-2025

Figure 19 Audio Communication Monitoring Market Size, by Others, 2018-2025

Figure 20 Audio Communication Monitoring Market Share (%), by End User in 2019 & 2025

Figure 21 Market Attractiveness Analysis, by End User

Figure 22 Audio Communication Monitoring Market Size, for BFSI, 2018-2025

Figure 23 Audio Communication Monitoring Market Size, for Telecommunication & IT, 2018-2025

Figure 24 Audio Communication Monitoring Market Size, for Media & Entertainment, 2018-2025

Figure 25 Audio Communication Monitoring Market Size, for Government, 2018-2025

Figure 26 Audio Communication Monitoring Market Size, for Healthcare, 2018-2025

Figure 27 Audio Communication Monitoring Market Size, for Other End Users, 2018-2025

Figure 28 North America Audio Communication Monitoring Market Size, 2018-2025

Figure 29 Europe Audio Communication Monitoring Market Size, 2018-2025

Figure 30 Asia Pacific Audio Communication Monitoring Market Size, 2018-2025

Figure 31 Latin America Audio Communication Monitoring Market Size, 2018-2025

Figure 32 Middle East & Africa Audio Communication Monitoring Market Size, 2018-2025

Figure 33 Company Market Share (%), 2018

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